HOW WE CAN HELP WITH QUALITY ISSUES
There is an ever greater focus on the need for care providers to demonstrate continuous improvement. HCC have the solutions to help you achieve good governance, an evidence-base and strong quality management structures.
Our care quality experts will develop audit tools, governance processes and satisifaction surveys based on your services individual needs and requirements. We will give you the tools and knowledge to maintain quality monitoring systems for an outstanding future.
HCC can develop and implement essential quality surveys throughout your organisation.
We will work with your team to develop satisfaction surveys for your service users, their relatives, professionals and staff. We use a range of methods including postal, telephone and survey monkey (email) formats.
When the feedback is returned we will collate the results and produce a professional report outlining highlights, trends and statistics.
HCC have developed a unique and powerful quality assurance process for mulit-site organisation and independent care services with common aims.
The peer review process enables key staff from different homes to critically appraise and review each other's services. This promotes shared learning, best practice and active problem-solving.
HCC provide the tools, training and facilitate the peer review process ending in an action planning workshop and detailed report for each service.
Observational framework exercises are a powerful monitoring tool for change. Developed by the Bradford Dementia Group and adapted by SCIE they are a staple part of most CQC inspections.
Our specialist consultants will conduct an observation exercise in your care home over 1-2 hours assessing the quality of life for your service users. This will result in a detailed report identifying areas for improvement.